Customer Care

Elijah Brook Lael International CUSTOMER CARE

 


RETURNS & EXCHANGES


 

We inspect ALL of our products carefully for defects before shipment. However if for any reason you do not like what we send you, we will be more than happy to workout a store credit for you.

 

Store credit, No refunds.

Email us first at info@ebrooklael.com

You can return unwanted/unused products within 7 working business days of receipt of your goods for store credit only, NO REFUND.

You have ninety (90) calendar days to return any tarnish free item from the date you received it if change color for an exchange  if we have the item in stock or a store credit. NO REFUNDS. (email us first info@ebrooklael.com)

 

Jewelry Care:

To fully enjoy any fashion jewelry you must realize that fashion (costume) jewelry is not meant to last a lifetime. We strive to sell high quality and durable FUN fashion jewelry at very reasonable prices. So with proper care you will get MANY SEASONS wear, and sometimes much more!

although majority of our accessories are stainless steel tarnish free, it's best to keep your jewelry away from the following to get the max wear. 

a. Water, lotion, perfume, UV light or other harsh chemicals

b. You are able to wear our stainless steel jewelry in the pool or ocean but none tarnish free should be kept away from water.

c. When NOT wearing, keep in a tight jewelry box or pouch

Do not use soap/water or jewelry cleaner to clean your costume jewelry. Just spray & rinse under the sink with water & wipe away any excess until dry. Exposure to chemicals will cause your jewelry to tarnish faster. Therefore, we recommend keeping away from harsh chemicals. 

 

APPAREAL

If you are not satisfied with your purchase because of size/fit, we’ll assist you with a prompt return. Ground shipping on any replacement order will be the customer responsibility. EBrookLael.com gladly accepts unworn, unwashed or defective full-priced merchandise for up to SEVEN days after you receive the package.

Original receipt, hygiene strip and tags must be attached for EXCHANGE ONLY for the same product. Also, please make sure to provide us with: Name, phone number, order number, and desired size. 

Customer is responsible for shipping cost when EXCHANGING ANY MERCHANDISE.

Elijah Brook Lael International LLC ™ DOES NOT REFUND ANY SHIPPING EXPENSES.


PRE-ORDERS & Custom products


At this current time pre-orders and customization takes 3-6 weeks to process before shipping. Once the Order has been process, it will take 3-7 business days to ship.

 Note:

Must follow customization rules to guarantee products accuracy.


 

SHIPPING & HANDLING


 

Note:

It takes up to 24-48hrs for your orders to be processed by us, before we send out for shipment. We do not ship packages weekends and holidays. For example:  if you make a purchase on a Friday, your order will not be mailed out until Monday.

 <<<<< Mystery boxes V.I.P SHIPPING>>>>>

 

Mystery boxes for our V.I.P #BrookBabes : Free shipping on all orders.

 U.S.A  (Flat Rate  $9.99) on all orders any size

international  (Flat Rate $29.99)

 

<<<<< REGULAR SHIPPING>>>>>

                     U.S.A

FREE SHIPPING: 4-7 days for delivery

PRIORITY SHIPPING: 2-4 days $9.99

OVER NIGHT SHIPPING: 1 DAY $26.99

SAME DAY DELIVERY MD & DC: 45.00 

                INTERNATIONAL

PRIORITY SHIPPING :  1-4 days $59.99 with delivery confirmation and signature

https://www.usps.com/international/gxg.htm

  • Delivery in 1–3 business days
  • Ships to about 180 countries
  • Tracking to all destinations
  • Includes up to $100 in insurance

 

TERMS & CONDITIONS

E.B.L.I CONDITIONS


 Ebrooklael.com is owned and operated by Elijah Brook Lael International™ LLC; a State of Florida Limited Liability Company; Elijah brook Lael International LLC (referred to as “we”, “their”, “our(s)”, “us,”). All information is managed and controlled by Elijah Brook Lael International™ LLC at their several offices in Miami FL, Washington D.C and Portland Organ. The laws of the State of Florida govern these terms and conditions, without giving effect to any principles of conflicts of laws.


CONTENT ON OUR WEBSITE


All content of this Website is protected by United States and international copyright laws. Materials on this Web site may not be duplicated, copied or distributed in any way unless authorized. The trademarks, service marks and logos (“Trademarks”) used and displayed on this website are the property of Elijah Brook Lael International LLC., unless otherwise noted. Nothing on this Web site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Web site.


CHANGES TO POLICY


Elijah Brook Lael International™ LLC reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes here. Elijah Brook Lael International™ LLC encourages you to periodically review this policy to be informed of how we collect, use and protect your information.