Elijah Brook Lael International CUSTOMER CARE
RETURNS & EXCHANGES
We inspect ALL of our products carefully for defects before shipment
All sales are final on all JEWELRY.
You can return unwanted/unopened/unused products within 7 working days of receipt of your goods for an exchange only, NO REFUND.
You have 20 calendar days to return an item from the date you received it if it’s broken for an exchange if we have the item in stock. NO REFUNDS. (email us first firstname.lastname@example.org)
To fully enjoy any fashion jewelry you must realize that fashion (costume) jewelry is not meant to last a lifetime. We strive to sell high quality and durable FUN fashion jewelry at very reasonable prices. So with proper care you will get MANY SEASONS wear, and sometimes much more!
Keep your jewelry away from the following as much as possible:
a. Water, lotion, perfume, UV light or other harsh chemicals
b. NEVER wear jewelry in the pool or ocean
c. When NOT wearing, keep in a tight jewelry box or pouch
Do not use soap/water or jewelry cleaner to clean your costume jewelry. Just spray & rinse under the
sink with water & wipe away any excess until dry. Exposure to chemicals will cause your jewelry to
tarnish. Therefore, we recommend accessorizing last to avoid your jewelry coming into contact with
perfumes, body lotions or any alcohol based products. Hope this was helpful!
If you are not satisfied with your purchase because of size/fit, we’ll assist you with a prompt return. Ground shipping on any replacement order will be the customer responsibility. EBrookLael.com gladly accepts unworn, unwashed or defective
full-priced merchandise for up to SEVEN days after you receive the package. Original receipt, hygiene strip and tags must be attached for EXCHANGE ONLY for the same product. Also, please make sure to provide us with: Name, phone number, order number, and desired size.
Customer is responsible for shipping cost when EXCHANGING ANY MERCHANDISE. Elijah Brook Lael International LLC ™
DOES NOT REFUND ANY SHIPPING EXPENSES.
At this current time pre-orders takes 2-3 weeks to process before shipping. Once the Order has been process, it will take 3-7 business days to ship.
Must follow pre-order rules to guarantee products delivery.
SHIPPING & HANDLING
It takes up to 24-48hrs for your orders to be processed by us, before we send out for shipment. We do not ship packages weekends and holidays. For example: if you make a purchase on a Friday, your order will not be mailed out until Monday.
V.I.P SHIPPING: Free on all orders.
U.S.A (Flat Rate $9.99) on all orders any size
international (Flat Rate $29.99)
TERMS & CONDITIONS
Ebrooklael.com is owned and operated by Elijah Brook Lael International™ LLC; a State of Florida Limited Liability Company; Elijah brook Lael International LLC (referred to as “we”, “their”, “our(s)”, “us,”). All information is managed and controlled by Elijah Brook Lael International™ LLC at their several offices in Miami FL, Washington D.C and Portland Organ. The laws of the State of Florida govern these terms and conditions, without giving effect to any principles of conflicts of laws.
CONTENT ON OUR WEBSITE
All content of this Website is protected by United States and international copyright laws. Materials on this Web site may not be duplicated, copied or distributed in any way unless authorized. The trademarks, service marks and logos (“Trademarks”) used and displayed on this website are the property of Elijah Brook Lael International LLC., unless otherwise noted. Nothing on this Web site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Web site.
CHANGES TO POLICY
Elijah Brook Lael International™ LLC reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes here. Elijah Brook Lael International™ LLC encourages you to periodically review this policy to be informed of how we collect, use and protect your information.