Elijah Brook Lael International CUSTOMER CARE
RETURNS & EXCHANGES
We inspect ALL of our products carefully for defects before shipment
All sales are final on all JEWELRY.
You can return unwanted/unopened/unused products within 7 working days of receipt of your goods for an exchange only, NO REFUND.
You have 10 calendar days to return an item from the date you received it if you don't like it or The product did not fit your expectations for an exchange if we have the item in stock. If the item is not in stock, you will be offered an online store credit only NO REFUNDS. (email us first email@example.com)
To fully enjoy any fashion jewelry you must realize that fashion (costume) jewelry is not meant to last a lifetime. We strive to sell high quality and durable FUN fashion jewelry at very reasonable prices. So with proper care you will get MANY SEASONS wear, and sometimes much more!
Keep your jewelry away from the following as much as possible:
a. Water, lotion, perfume, UV light or other harsh chemicals
b. NEVER wear jewelry in the pool or ocean
c. When NOT wearing, keep in a tight jewelry box or pouch
Do not use soap/water or jewelry cleaner to clean your costume jewelry. Just spray & rinse under the
sink with water & wipe away any excess until dry. Exposure to chemicals will cause your jewelry to
tarnish. Therefore, we recommend accessorizing last to avoid your jewelry coming into contact with
perfumes, body lotions or any alcohol based products. Hope this was helpful!
If you are not satisfied with your purchase because of size/fit, we’ll assist you with a prompt return. Ground shipping on any replacement order will be the customer responsibility. EBrookLael.com gladly accepts unworn, unwashed or defective
full-priced merchandise for up to SEVEN (7) days after you receive the package. Original receipt, hygiene strip and tags must be attached for EXCHANGE ONLY for the same product. Also, please make sure to provide us with: Name, phone number, order number, and desired size.
Customer is responsible for shipping cost when EXCHANGING ANY MERCHANDISE. Elijah Brook Lael International LLC ™
DOES NOT REFUND ANY SHIPPING EXPENSES.
At this current time pre-orders takes 2-3 weeks to process before shipping. Once the Order has been process, it will take 3-7 business days to ship.
Must follow pre-order rules to guarantee products delivery.
SHIPPING & HANDLING
It takes up to 24-48hrs for your orders to be processed by us, before we send out for shipment. We do not ship packages weekends and holidays. For example: if you make a purchase on a Friday, your order will not be mailed out until Monday.
<<<<< V.I.P SHIPPING>>>>>
U.S.A = $0.00-$29.99=$7.00 OR $30.00 OR MORE = FREE SHIPPING
INTERNATIONAL V.I.P= $0.00-$149.00=$38.90 OR $150 OR MORE= FREE SHIPPING
<<<<< REGULAR SHIPPING>>>>>
FREE SHIPPING: 4-7 days for delivery
PRIORITY SHIPPING: 2-4 days $9.99
OVER NIGHT SHIPPING: 1 DAY $25.99
(Flat Rate $9.99) on all orders any size
PRIORITY SHIPPING : 1-4 days $59.99 with delivery confirmation and signature
TERMS & CONDITIONS
Ebrooklael.com is owned and operated by Elijah Brook Lael International™ LLC; a State of Florida Limited Liability Company; Elijah brook Lael International LLC (referred to as “we”, “their”, “our(s)”, “us,”). All information is managed and controlled by Elijah Brook Lael International™ LLC at their several offices in Miami FL, Washington D.C and Portland Organ. The laws of the State of Florida govern these terms and conditions, without giving effect to any principles of conflicts of laws.